Legal

SYOM ApS
Registered address: [Street, City, Country]
CVR: [xxxxxxx] · VAT: [DKxxxxxxxx]
Phone: +45 [xxxx xxxx] · Email: support@syom.io

Our full company details are available on our Legal notice page.

• You — the person booking a service or using the platform.
• Services — repair, alteration, and tailoring work delivered through SYOM.
• Tailor — a hand-picked workshop or independent professional in our vetted network who performs the work.
• Workshop — the physical space where Tailors do their work. We use "workshop" instead of "studio" because craft happens in workshops.
• Partner brand — a fashion brand that uses SYOM to offer repair and alteration to their customers (you may have found us through one of them).
• Delivery partner — couriers we work with (GLS, local riders) for pickup and return.

These Terms govern your use of the platform and any booking you make through it. They apply equally whether you came to SYOM directly or through a partner brand's surface.

If anything in these Terms conflicts with mandatory consumer protection law in your country, the consumer law wins — always.

We may update these Terms to reflect changes in law, regulation, or how the service works. Material changes are signposted on the platform and notified to account holders by email where appropriate. Continued use after a change means you accept the updated Terms.

You must be 18 or older to use SYOM independently. Minors may use the service under the supervision of a parent or guardian who accepts these Terms on their behalf. If you're booking on behalf of a business, you confirm you have the authority to bind that business.

• Provide accurate, current information when you create your account.
• Keep your credentials private. You're responsible for everything that happens under your account.
• If you suspect unauthorised access, contact support@syom.io immediately. We'll act fast.

• Place an order with clear instructions and optional photos. Choose pickup or drop-off where available.
• The price you see at booking is indicative. After our Tailor inspects the item, we may issue a final quote — and we'll never start work without your explicit approval if anything changes.
• A binding contract forms when we confirm your booking (or when you approve a revised quote). Until then, nothing is locked in.

• Prices are in local currency and include VAT where applicable. Additional work — for example, a second repair you decide to add — requires your consent and a separate payment or top-up.
• Payments are processed by trusted PCI-compliant providers. SYOM never sees or stores your full card details.
• Discounts and account credits are personal, non-transferable, and not exchangeable for cash — unless mandatory consumer law requires otherwise.

• SYOM riders: While your item is with one of our own riders, it's at our risk. If something happens, we own it.
• Third-party couriers: When the carrier is a third party (e.g., GLS), their terms and claims process apply. We don't disappear — we'll guide you through making a claim and follow up on your behalf.
• Safe-place deliveries: If you authorise delivery to a safe place and proof of delivery is recorded, our liability for what happens after may be limited.

Please send items clean and ready for handling. We may refuse items that are unhygienic, counterfeit, or technically unsuitable (e.g., fabric too fragile to work, unstable dyes that could bleed). If we refuse an item, we'll explain the reason — and reasonable transport or inspection costs may apply.

Standard turnaround is approximately 7 days from receipt at the Workshop. This is our best estimate, not a guarantee. Complexity, peak demand, supply issues, and force majeure can extend timelines.

When a material delay is likely, we tell you proactively and offer remedies — see our Service Policies for what those look like.

• Please inspect your item when it arrives. Report any workmanship issues within 7 days with photos and your order ID.
• If we deviated from your approved instructions, the rework is free — full stop. Preference-based changes (you decided you wanted something different after approval) may be chargeable.

• Before we receive the item: full refund of any prepayment.
• After receipt, before work begins: refund minus reasonable transport costs.
• After work begins: EU statutory withdrawal generally does not apply to personalised services. Refunds may be limited to unperformed work and exclude transport already incurred. We'll always explain the breakdown.

When you submit photos, repair notes, or reviews, you grant SYOM a worldwide, royalty-free, transferable, sublicensable licence to use that content for operating, improving, and showcasing the service. You also confirm that the content is yours to share — that you took the photo, that nobody else's work or face appears in it without their permission, that nothing infringes anyone's rights.

We may remove content that's unlawful, defamatory, or otherwise inappropriate. What we will never do is edit your reviews to soften them. If you write three stars and an honest paragraph, that's what other customers see.

The platform, its content, and the SYOM brand are protected by copyright, trademark, and related rights. Use is permitted for personal, non-commercial purposes only.

The following are not allowed without our written consent:

• Scraping, automated data extraction, or systematic copying
• Framing or embedding our content on third-party surfaces
• Reverse engineering, decompiling, or attempting to bypass technical measures
• Using the service to send spam, malicious content, or counterfeit goods
• Impersonating other users or brand partners

To the maximum extent permitted by law, SYOM is not liable for indirect or consequential loss (including loss of profit, business interruption, or loss of data). Our aggregate liability arising from any Service is limited to the price you paid for that Service.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law. Mandatory consumer rights in your country of residence apply in full.

These Terms are governed by Danish law. SYOM operates primarily in Denmark and is built for use across the Nordics (Denmark, Sweden, Norway, Finland). Mandatory consumer protection rules in your country of residence apply in addition to these Terms.

If you have a dispute, contact support@syom.io first — we resolve almost everything that way. If we can't reach agreement:

• EU consumers can use national alternative dispute resolution (in Denmark: Forbrugerklagenævnet).
• The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

If a court or regulator decides any provision in these Terms is invalid or unenforceable, the rest of the agreement stays in force unaffected — we don't lose everything because one sentence didn't survive.

You can't assign or transfer your rights under these Terms to someone else without our written consent. We may transfer ours as part of a business reorganisation, with notice to you where the law requires.

These Terms, together with our Privacy, Cookie, and Service Policies, form the entire agreement between you and SYOM regarding the platform and the Services. Any prior promise, draft, or side conversation is superseded by what's written here.

Support and legal queries: support@syom.io