Supply chain
Our supply chain
In plain English
A premium repair platform is only as good as the people doing the work. SYOM's network is hand-picked, vetted, and paid above market — and we'll show our work to any brand or customer who wants to verify it.
1.Why this matters
A repair platform that doesn't take supply chain seriously isn't actually circular.
Circular fashion only works if the people doing the work are treated fairly. A repair delivered cheaply by underpaid workers in poor conditions doesn't reduce harm — it just moves it. SYOM is built on the opposite assumption: that craft, fair pay, and good working conditions are non-negotiable inputs to a service that calls itself premium.
This statement explains how we source, vet, and work with the Tailors in our network. We publish it because our brand partners — and the customers who use the service — should be able to verify the claim, not just take it on faith.
2.Our network
Hand-picked workshops across the Nordics — small numbers, high standards.
Our Tailor network is composed of independent workshops and individual professionals across Denmark, Sweden, Norway, and Finland. Every workshop is hand-picked by SYOM following the vetting process below.
We do not operate an open marketplace. We do not onboard Tailors at scale through automated sign-up flows. We grow the network deliberately, prioritising depth of relationship over breadth of coverage.
3.How we vet
Craft test, premises visit, references, contractual standards — in that order.
Every workshop in our network has been through:
- Craft assessment. A representative test garment is repaired or altered and assessed against SYOM's published craft standards.
- Premises visit. A member of the SYOM team visits the workshop in person to confirm working conditions, equipment, and safety.
- Reference checks. We speak to previous clients or brand partners where available.
- Contractual standards. Every Tailor signs a SYOM Tailor Agreement covering quality standards, fair pay terms, confidentiality, and data protection.
4.Fair pay commitment
Tailors are paid at or above market rates for the region, every time.
We commit to the following fair pay principles across our network:
- Above-market rates. Tailors are paid at or above the prevailing market rate for repair and alteration work in their region. We benchmark this quarterly.
- Transparent pricing. Every Tailor knows in advance what they will be paid for each service category. There are no hidden deductions, no surprise fees, no algorithmic price suppression.
- Reasonable timelines. We don't push impossible deadlines or pile volume that compromises quality.
- Predictable settlement. Payment terms are clearly stated in our Tailor Agreement and honoured every cycle.
In practice
5.Working conditions
Safe premises, fair hours, no subcontracting without our knowledge.
Workshops in our network operate under the following baseline standards:
- Compliance with national labour law in the country of operation (Denmark, Sweden, Norway, or Finland).
- Safe, adequately equipped premises — verified during onboarding and during periodic check-ins.
- No undisclosed subcontracting. Work booked through SYOM is performed by the workshop we contracted with — not silently passed to a third party.
- Freedom of association — Tailors are free to organise, take other work, and operate their own businesses independently of SYOM.
6.Modern slavery & forced labour
Zero tolerance, simple as that.
SYOM has a zero-tolerance policy on modern slavery and forced labour. Our Tailor Agreement explicitly prohibits these practices, and our vetting process is designed to detect any indicators before onboarding.
While SYOM is below the UK Modern Slavery Act revenue threshold and the equivalent EU Corporate Sustainability Due Diligence Directive (CSDDD) thresholds, we publish this statement voluntarily because premium brand partners — especially those who do meet those thresholds — need verifiable supply chain transparency from their service providers.
7.Reporting concerns
If you suspect anything in our supply chain isn't right, tell us — anonymously if needed.
If you have concerns about working conditions, fair pay, or anything else in SYOM's supply chain — whether you're a Tailor in our network, a brand partner, a customer, or a member of the public — please contact us:
Confidential reporting: supplychain@syom.io
Response time: Within 5 business days
Reports can be submitted anonymously. We commit to investigating every credible report and to taking corrective action where warranted, up to and including ending a relationship with any workshop that fails to meet our standards.
8.For brand partners
Detailed supply chain documentation is available to brand partners under NDA.
Brand partners conducting supply chain due diligence on SYOM as a service provider can request detailed documentation under NDA, including:
- Current Tailor network roster (geographic distribution, count)
- Standard Tailor Agreement template
- Vetting checklist and onboarding documentation
- Fair pay benchmarking methodology
- Audit and review schedule
Contact partners@syom.io to request supply chain documentation as part of vendor onboarding or ongoing review.
9.Review & updates
This statement is reviewed annually and updated when our practice changes.
This Supply chain statement is reviewed annually and updated when our practice changes materially. The most current version is always at syom.io/supply-chain.